Skip to content

Veteran-owned · Mount Pleasant, SC · 24/7 personal support

(843) 754-9955|Order ticketTrouble ticket

Services

Carrier Management and 24/7 Wireless Help Desk

Navigating carrier relationships is time-consuming and complex. We serve as your dedicated liaison with the carriers, and as a real person your users can reach any time.

One point of contact for carriers and users

Our team manages contract negotiations, renewals and upgrades, resolves disputes efficiently, and holds your carriers to the highest level of service and reliability.

When issues arise, your users can count on responsive, reliable support. Our 24/7 helpdesk resolves device and account issues promptly, minimizing downtime, whether it is troubleshooting, training or a carrier escalation. Clients like Hubbell give WBM access to their help desk to resolve cellular issues, additions and terminations directly.

What you get

  • Contract negotiation and renewals
  • Upgrades managed for you
  • Billing and service dispute resolution
  • 24/7 personal representative assistance
  • Troubleshooting, training and carrier escalations
  • Replies within the hour by phone or email
Talk to WBM

What’s included

Carrier and support services

Contract negotiation

We negotiate with carriers to secure the best rates and terms for your business.

Renewals and upgrades

We manage renewals and upgrades so you are never stuck on outdated terms.

Dispute resolution

We resolve disputes with carriers efficiently and follow them through.

24/7 help desk

Personal representative assistance around the clock for immediate, efficient responses.

Help desk integration

We can work inside your help desk to resolve cellular issues, additions and terminations.

Escalations and training

Troubleshooting, user training and carrier escalations handled by people who know your account.

Process

How it works

  1. Connect

    We become the single point of contact for your carriers.

  2. Negotiate

    We review contracts and negotiate rates, renewals and upgrades.

  3. Support

    Your users reach a real person 24/7 for device and account issues.

  4. Resolve

    We escalate and resolve disputes until they are closed.

WBM is always accessible by phone or email and prompt to reply within the hour. WBM is a true extension of my department and saves us on head count that would otherwise have to deal with these requests.

Jeff MazzabufiJeff MazzabufiSenior Project Manager, IT Innovation, Hubbell Lighting

FAQ

Frequently asked questions

What does carrier relationship management include?

WBM acts as your dedicated liaison with your wireless carriers, managing contract negotiations, renewals and upgrades, resolving disputes, and holding carriers to a high level of service and reliability.

Is the help desk really available 24/7?

Yes. WBM provides 24/7 personal representative assistance for immediate and efficient responses, so your users are not left waiting on a ticket queue.

How quickly do you reply?

Promptly. Hubbell Lighting’s IT innovation lead describes WBM as always accessible by phone or email and prompt to reply within the hour.

Can WBM work inside our existing help desk?

Yes. Clients such as Hubbell give WBM access to their help desk so we resolve cellular issues, additions and terminations directly, which saves internal head count.

Get in touch

Start saving on corporate wireless

Tell us about your wireless accounts and one of our experts will get back to you promptly. Prefer to talk? Call any time.

Loading the form… or call (843) 754-9955.